Southern Water Annual Report and Financial Statements 2022–23
Our planning horizons
and strategy
Vision
To create a resilient water future for our customers in the South East.
Deliver great service
We are focused on delivering a great customer experience. This means resolving customer issues quickly and delivering clean, safe water, through a reliable, future-proof network, at a price that everyone can afford. We are creating assets for schools with the National Schools Partnership and opening sites across our region for school tours. We are improving online tools for customers and developers, via a new website. In terms of our operations, we will continue to upgrade our sites with a focus on improving water quality and preventing pollutions.
Use water wisely
We are investing in new technology to find and fix more leaks on our network, while we continue to upgrade and replace our mains. We are working with local authorities and developers to encourage the building of water-neutral homes. We are focused on supporting our customers to reduce their water use and we will continue to work with community partners, local businesses and customers to do this.
Protect and improve the environment
We know we need to go beyond our ambition of doing no harm to our environment and look to improve it where we can. To 2025 we are focused on delivering environmental benefits to the region’s rivers and bathing waters, while reducing flood risk, cutting our carbon footprint, and supporting schemes that improve the biodiversity of the South East. We continue to transform our sewer network, using smart technologies to predict and prevent sewer blockages and burst pipes.
Fit for the future
We work with neighbouring water companies, local partners and our regulators to create regional water resource and drainage plans looking out to 2050. We do this so we can ensure future generations enjoy the same access to water and wastewater services in the years to come as we do today. Our region is already water stressed and population growth and climate change are real challenges.
Download PDF of our operational
performance section.